Shipping policy

# Shipping Policy

**Last Updated: September 5, 2026**

At **ZELQABO**, we are committed to providing a reliable and convenient shopping experience for our customers across Saudi Arabia.

## 1. Processing Time

Orders are normally processed and prepared for shipment within **1–2 business days** after the order is successfully placed.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

## 2. Delivery Time

We aim to deliver orders within **3–5 business days** after the order has been processed and shipped.

Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

## 3. Shipping Coverage

We currently offer shipping to eligible locations within the **Kingdom of Saudi Arabia**.

Some remote or difficult-to-reach areas may require additional delivery time.

## 4. Order Tracking

Once your order has been shipped, you may receive tracking information through the contact details provided during checkout.

You can use the tracking information to follow the progress of your shipment.

## 5. Delivery Delays

While we aim to meet the estimated delivery time of **3–5 business days**, unexpected delays may occasionally occur due to courier issues, weather conditions, public holidays, incorrect delivery information, or other circumstances outside our control.

We appreciate your patience and understanding in such situations.

## 6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete shipping information, including their name, phone number, city, district, and delivery address.

ZELQABO is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

## 7. Contact Us

If you have any questions regarding your shipment or delivery, please contact **ZELQABO Customer Support** through the contact information provided on our website.

We will do our best to assist you and ensure y

our order reaches you as smoothly as possible.